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At Velora Store, customer satisfaction is important to us. If you experience an issue with your purchase or wish to request a return, we're here to help.

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30-Day Return Requests

You may request a return within 30 days of receiving your order. To start a return, please contact us through the Contact page on our website and include your order number, the email address used at checkout, and the reason for your request.

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Return Eligibility

Items requested for return due to a change of mind should generally be unused, in their original condition, and include their original packaging and accessories. Some products may be subject to additional restrictions for hygiene, safety, or other reasons, where permitted by applicable law.

Please do not send any items back before receiving return instructions from our customer support team.

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos when available.

We will review the situation and work toward an appropriate solution, which may include a replacement, refund, or another remedy consistent with applicable law.

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Return Shipping Costs

For eligible change-of-mind returns, return shipping costs may be the customer's responsibility. Any applicable costs and return instructions will be communicated before the return is arranged.

For damaged, defective, or incorrect items, we will review the circumstances and provide an appropriate resolution in accordance with applicable consumer protection requirements.

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Refunds

Once your return or refund request has been reviewed and approved, we will process your refund within 5 business days.

Approved refunds will generally be issued to the original payment method. Please note that additional time may be required for the funds to appear in your account, depending on your bank or payment provider.

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Exchanges

Product exchanges are subject to availability. If a direct exchange is not possible, our customer support team will discuss the available alternatives with you.

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Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will attempt to accommodate your request, but cancellation may no longer be possible once the order has entered fulfillment or shipping.

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Contact Us

For questions about returns, refunds, or exchanges, please contact Velora Store through the Contact page on our website. Our customer support team will assist you with the next steps.

This policy does not limit any rights you may have under applicable consumer protection laws.