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Last Updated: October 16, 2026

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At Velora Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, browse our products, place an order, or contact our customer support team.

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By using our website, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

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Depending on how you interact with our website, we may collect the following information:

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• Personal Information: Your name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order details, purchase history, shipping preferences, and transaction information.

• Payment Information: Payment details necessary to process transactions. Payments are handled through third-party payment service providers, including Stripe. Velora Store does not intentionally collect or store complete payment card numbers on its own servers.

• Technical Information: IP address, browser type, device information, website activity, and information collected through cookies or similar technologies.

• Customer Communications: Information you provide when contacting us, submitting inquiries, or requesting assistance.

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2. How We Use Your Information

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We use personal information as necessary to operate our online store and provide our services, including to:

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• Process and fulfill customer orders.

• Arrange shipping and provide order tracking information.

• Process payments, refunds, and other transactions.

• Respond to customer inquiries and support requests.

• Maintain website functionality, security, and performance.

• Detect and prevent fraud or unauthorized activity.

• Improve our products, services, and shopping experience.

• Send marketing communications where permitted by law and consistent with your preferences.

• Comply with applicable legal and regulatory obligations.

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3. How We Share Your Information

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We may share personal information with trusted service providers and business partners when reasonably necessary to operate our store.

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These may include:

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Wix: Our e-commerce website platform, which provides website hosting, online store functionality, and related business tools.

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Stripe: Our payment processing provider, which securely processes eligible customer payments.

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Shipping and Fulfillment Partners: Suppliers, fulfillment providers, and shipping carriers involved in processing and delivering customer orders. Depending on the product, these may include providers accessed through DSers, AliExpress, or Zendrop.

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Other Service Providers: Companies that assist with website operations, customer support, analytics, security, or communications, where such services are enabled.

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We do not sell personal information in exchange for money. Certain advertising, analytics, or tracking activities, if enabled, may be considered a sale or sharing of personal information under some privacy laws.

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Where applicable, we provide relevant privacy choices and honor legally required opt-out requests.

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4. Cookies and Tracking Technologies

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Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and support analytics or advertising features where enabled.

Some cookies may be placed by third-party services integrated with our website.

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You can manage certain cookie preferences through available website controls or your browser settings.

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Disabling some cookies may affect website functionality.

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For additional information, please refer to our Cookie Policy.

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5. Payment Security

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Payments made through our website are processed using third-party payment services, including Stripe.

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We rely on payment service providers to process payment information using their security procedures. We do not guarantee that any internet transmission or electronic storage system is completely secure.

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6. Order Fulfillment and International Data Transfers

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Velora Store works with third-party suppliers and fulfillment partners to deliver products to customers.

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To process and ship orders, necessary customer information, such as recipient name, delivery address, and contact details, may be shared with suppliers and shipping carriers.

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Some of these partners may operate outside the United States. As a result, personal information may be processed in countries with privacy laws different from those in your location.

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7. Data Retention

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We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, recordkeeping, fraud prevention, dispute resolution, and compliance with applicable laws.

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Retention periods may vary depending on the type of information and the purpose for which it was collected.

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8. Your Privacy Rights

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Depending on where you reside and the privacy laws that apply, you may have the right to:

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• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Request information about how your personal information is used or disclosed.

• Opt out of certain uses or disclosures of personal information, where applicable.

• Withdraw consent for certain activities when processing is based on consent.

• Appeal certain decisions regarding privacy requests, where required by law.

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These rights may be subject to legal exceptions and verification requirements.

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To submit a privacy-related request, please contact us through the Contact page on our website. We may need to verify your identity before processing your request.

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Where required by applicable law, we will honor requests to opt out of the sale or sharing of personal information through the privacy controls provided on our website.

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9. Marketing Communications

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If you subscribe to our marketing communications, we may send you information about products, promotions, and store updates.

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You may unsubscribe from marketing emails using the unsubscribe link included in those messages, where provided, or by contacting our customer support team.

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Transactional messages relating to orders and customer service may still be sent when necessary.

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10. Children's Privacy

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Our website is intended for a general audience and is not directed toward children under the age of 13.

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We do not knowingly collect personal information directly from children under 13. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.

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11. Third-Party Websites

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Our website may contain links to third-party websites or services.

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We are not responsible for the privacy practices, content, or security of websites operated by third parties.

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We encourage visitors to review the privacy policies of those websites before providing personal information.

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12. Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

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When changes are made, we will update the "Last Updated" date at the top of this page.

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13. Contact Us

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If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us through the Contact page on our website.

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Velora Store

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Website: https://www.thevelora-store.com

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Customer Support: Available through our website's Contact page.